PRE PAYMENT SETTLEMENT. All booking shall be settled prior to the transfer date through load up payment options: bank transfer, online wire transfer, online payment facility, walk in card payment or check deposit with clearance. Prior to the arrival or departure date of the guests, all fees shall be settled by the client unless specified for a corporate billing or send bill set up. This is the default mode of payment for all SOUTHWEST products and services.

MODE OF PAYMENT. Client shall pay to SOUTHWEST by credit card, bank transfer or any STS payment method for load top up options.

●Client shall, thereafter, send proof of bank transfer by email to SOUTHWEST, which must be received within 24 hours prior to the guest’s arrival or departure. Acceptance of the booking will be made by SOUTHWEST upon confirmation of receipt of payment from the bank.

●You can also request online banking through Paypal. We accept major credit cards provider such as but not limited to VISA, MASTERCARD and AMEX.

NO-SHOW GUESTS. Guests who do not show up at the arrival counter at the airport terminal or meet up location, or at the hotel or pick-up station for departures, shall be charged 100% and no refund will be issued to Southwest.

CANCELLATIONS. In the event of booking cancellation, the client shall notify SOUTHWEST through a written request either sent by email. Cancellations will be subject to the following refunds:

Cancellation Period Fee Refund 30 days before transfer date 0% 100% 20 - 29 days before transfer date 10% 90% 10 - 19 days before transfer date 20% 80% 6-9 days before transfer date 40% 60% 3-5 days before transfer date 60% 40% 2 days before transfer date 80% 20% 1 day before transfer date 90% 10% Less than 24 hours 100% 0%

BOOKING ORDER AMENDMENTS. SOUTHWEST shall have the rights to decline amendments in booking order such as but not limited to: time, products, number of pax, pick up location and drop off location for Transfers, Activities, Tour and Land Arrangements services within five (5) hours prior to the said commitment.

FORCE MAJEURE. In cases where passengers from the point of origin to the point of destination miss their flights due to delays in or cancellation of transfers caused by increment weather, natural calamities, fortuitous events, civil commotion, and all other causes beyond the control of SOUTHWEST, the latter shall not be held liable for any refund or remuneration of expenses by passengers due to said failure of services.

LIMITED LIABILITY. In the unlikely event of lost or damaged luggage arising from the fault or negligence of SOUTHWEST or its employees, SOUTHWEST shall only be liable to the actual amount of damage or a maximum of ₱3,000 per luggage, whichever is lower, regardless of the value of the items inside the luggage. Furthermore, in the unlikely event of missed flights, arising from the fault or negligence of SOUTHWEST or its employees, SOUTHWEST shall only be liable to the actual amount of the flight or ₱5,000 per person whichever is lower, and the actual amount of accommodation paid until the next available flight of the guests or ₱1,500 per night per guest whichever is lower.

LATE GUESTS. Arrival and departing guests shall be at the point of meet up location at least twenty (20) minutes before the scheduled time, otherwise, seat allocation or per pax service will be forfeited in favor of waitlisted guest. SOUTHWEST shall not be held liable for any claims made by late guest.

PORTERAGE SERVICE. Porterage service is NOT included in the transfer fee. Third party porterage service for a fee may be requested at the time of booking, but in no way shall Southwest be held liable for the performance of the porterage provider.

LOST OR DAMAGED LUGGAGE. In the unlikely event of lost or damaged luggage due to negligence of third party or passengers, Southwest shall not be held liable for said loss or damage.

BAGGAGE ALLOWANCE. Each passenger is allowed two (2) pieces hand-carried luggage. Any number of luggage in excess will be charged P250.00 per luggage. This is applicable for tourist transfer service.